Reference

Privacy Policy For Your royal sensa Account

Our Privacy Policy explains what we collect when you open a royal sensa account, check wallet status or move from login into the lobby on mobile or desktop.

Clear data purposesWallet record contextAccount access requestsMobile session controls
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royal sensa Privacy Policy For Your royal sensa Account
CONTACT THE DESK

Ask About Your Privacy Policy Rights

A direct request helps us locate the correct account record without exposing details to the wrong person. Our support path is available for privacy questions about login history, wallet references, device access or a correction request. Send the phone number linked to your account and explain the action you want us to take; never send a wallet PIN or password. We may ask for an account step or payment reference to verify ownership before discussing personal data.

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Privacy request

Ask us to access, correct or remove personal details held in your royal sensa account. Include your account phone number and a short description of the requested change so we can route the matter to the right support path.

Wallet record check

If a DANA, OVO, GoPay or QRIS reference appears incorrectly, send its date, amount and status together with your account phone number. We use those details to find the payment record without asking for your wallet password.

Login access concern

Tell us if an unfamiliar phone or desktop session appears on your account. We can review the access trail, help secure the login path and explain which device details are connected to the privacy request.

DATA HANDLING

What We Keep Behind Your Login

The Privacy Policy gives you a practical view of how we handle data from account opening through support.

Account details

We use your phone number, login credentials and verification outcome to identify your account and maintain access. If you request a copy or correction, we first confirm ownership so private details are not released to another person.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity may leave a reference, status and timestamp. These records help us match an account step or resolve a cashier question without storing your wallet password.

Device sessions

We may record device type, browser signals, session time and security events when you move from login to the lobby. This helps us investigate unfamiliar access on a phone in Yogyakarta or a desktop elsewhere.

Cookies

Cookies and similar browser storage can keep a session working, remember selected settings and help us detect unusual access. You can manage browser cookie controls, although changing them may interrupt account sign-in or policy access.

Retention

We keep personal records for the period needed to operate the account, address security questions and meet applicable legal duties. When a record is no longer needed for those purposes, we remove it or reduce its connection to you.

Policy changes

If this Privacy Policy changes in a material way, we will place the revised wording where you can read it before relying on the affected process. You can ask support which version applied to a past account event.

Privacy Policy Answers For Indonesia

These Privacy Policy answers cover the account questions we expect before you open access or contact support. They explain the data connected to verification, wallets, devices and requests from Indonesia. Where a legal requirement affects access or retention, the answer follows applicable local rules and the wording of our current policy.

It covers personal data connected with your account, including phone verification, login activity, device sessions, support messages and payment references. It also explains cookies, retention, security handling and the process for requesting access, correction or deletion where local law permits.

We may collect your phone number, login credentials, verification result, device signals and account activity needed for access and security. If you use DANA, OVO, GoPay or QRIS, we may also receive payment reference details such as status, time and amount.

Yes. The Privacy Policy covers payment references linked to DANA, OVO, GoPay and QRIS, as well as bank transfer and virtual account records. These details help us match a transaction to your account, while your wallet PIN remains outside our requested support process.

Contact our support desk using the phone number linked to your account and state that you want an account data request. We may verify ownership before responding, then explain which records can be accessed, copied or discussed under applicable local law.

Yes. Send the incorrect detail, the corrected wording and your account phone number through the support path. For a wallet reference, include its date and status rather than a PIN. We verify the request before changing the relevant account record.

When you sign in from a phone, we may record device type, browser signals, session time and security events. This supports access checks from the mobile path into the lobby. You can ask support which device record is linked to a specific login concern.

We retain records for as long as needed to operate your account, resolve security or payment questions and meet applicable legal duties. The period can differ by record type. Ask support about a particular item, and we will explain the available retention basis.

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